Q What is your Return & Exchange Policy?
A Your return must reach us within 7 days from the date of delivery/collection. It must be accompanied with a valid Order Reference number and returns form.
- For return methods, please refer to "How do I return my order?"
- Exchanges can be made at our retail stores. Refer to "How do I exchange my online order?"
- Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
- Returnable items must be unworn, unwashed, unaltered, and still have their clothing tags intact.
Exclusions
Sale items (items with discounted prices before promo code is applied), panties, accessories, lifestyle and gifts. Sale of these product categories is final and cannot be returned, exchanged or refunded.
We reserve the right to reject item(s) that do not fulfill the conditions above.
Reimbursement & processing time
Your return will be processed as Store Credit equivalent to the purchase price within 7 business days from when we receive it. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.
[For Retail Store Purchases]
Retail Store Exchange
For retail store purchases, you're more than welcome to make an exchange within 30 days at any of our stores (no matter which outlet you purchased from!) with a valid receipt or order number for your purchase.
- Only products in its original condition with the product tags still intact will be valid for exchanges.
- You may exchange to another item:
Exchange to lower value item - No refunds or reimbursements will be made.
Exchange to higher value item - A top-up is required.
Only the discounted value of the item paid will be exchanged.
- Exchanges to a Retail Gift Card are not allowed.
Exclusions
The following categories are not returnable/exchangeable: Sale items, panties, swimwear, accessories, lifestyle, and gifts. Sale of these product categories is final and cannot be returned, exchanged, or refunded.
Refunds
All sales/exchanges are final. We do not provide refunds for store purchases.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
