Please give us a chance to fix this - drop us a message here within 30 days from the date of delivery with the following information:
Your Order Reference The product code of the item you ordered The product code of the item you received (if you have received an incorrect item) Our Customer Care team will get back to you as soon as possible on the next steps to take.
You won't be able to amend your delivery info once your order is placed. Fret not, drop us a message hereand we'll do whatever we can to help!
Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimize this.
If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!
We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt. Gotta make sure your parcel only lands in the right hands!
For local courier orders, your parcel might be handled by Urbanfox or Ninjavan. You may track its journey with the following steps:
Select "Ninjavan" Key in Reference Number: e.g LBSGXXXXXXXXX
DELIVERY
Orders are typically packed and processed the following day and will be delivered within 3-5 working days. Please note that expected delivery date is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability. In the event that you are not able to receive a parcel, we will re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of $5 will be imposed for re-delivery.
CLICK AND COLLECT ( SINGAPORE ) Conveniently pick up your parcels at one of the outlets below within 1 – 2 working days. LIOU&LANS @ VIVOCITY LIOU&LANS @ PLQ MALL
LOCAL DELIVERY (SINGAPORE) SERVICE COST DELIVERY TIME Local Delivery Free 1 to 3 working days* * Working days exclude Saturday, Sundays and public holidays.
GEOGRAPHICAL RESTRICTION We are unable to deliver to the following locations including (but not limited to) Sentosa Island, Jurong Island, shipyards. You will be contacted for an alternate shipping address should your address fall under the locations mentioned above.
PARCEL TRACKING (SINGAPORE ONLY) Your tracking details will be sent via SMS to the phone number provided once your parcel leaves our warehouse.
DELIVERY DELAY Please note that there may be a slight delay in delivery during peak periods such as sales and holidays such as Good Friday, Christmas and Chinese New Year.
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